STORE POLICY

How to proceed in the case of claims

Please send us the item you would like to return on the basis of a claim, together with a document of purchase and specification of the defect, to the address:  Markéta Kettnerová, V Přístavu 1585/8, 170 00, Praha 7.
 
We will settle the claim within 30 days and will inform you of the progress of settlement and the results.  

How to proceed when returning goods

It doesn’t matter if you do not like the purchased item or it does not fit. You can return unworn goods to us.​ The time limit for returning purchased goods is 14 days for our customers.

Discounted merchandise may only be exchanged, within 14 days from the date of purchase. 

Send us the goods with description of the problem to the address, Markéta Kettnerová, V Přístavu 1585/8, 170 00, Praha 7.

The money for purchase of the goods will be refunded to you using the same method we accepted your payment by.

Wholesale Inquiries

We will be very happy to set up wholesale condition for you, pls contact us.

Payment Methods

- PAYPAL

- Offline Payments

 

info@brandkettner.com

V Pristavu 1585/8

170 00 Prague 7

Tel: +420 603 290 920

 

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